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FREQUENTLY ASKED QUESTIONS - (ORGANIZER)

What is TicketDocker?
TicketDocker is a digital platform that helps you plan, promote, and sell tickets online for your events. With TicketDocker, you can manage and sell tickets for any event, including music concerts, dramas, rallies, conferences, and live special programs easier! Our goal is to eliminate the large fees that organizers pay for their event ticketing. We do all we can to make your events affordable and convenient. Also, we offer an all-in-one ticketing platform for your events.
What does it cost to set up my account?
There is no cost involved in setting up your account. This process is free.
Why should I register as a vendor in TicketDocker?
  1. We help you increase your revenue by stopping you from paying a large commission to sell your tickets.
  2. Instant payments. When users purchase their tickets, the money is deposited directly into your account.
What is your pricing?
We have a monthly subscription model that offers multiple options. See more details about this on our pricing page.
Do you offer a yearly subscription?
No, we do not offer yearly subscriptions.
Once subscribed, can I change my plan, or do I become locked in to one?
You can change your plan at any time depending on your needs.
Do I need to renew my subscription after it expires?
This depends entirely on your needs. You can make this decision based on your business's requirements and the number of events you plan to organize.
Is the free trial actually free?
Yes, our free trial is completely free. You can sell up to 5 tickets. After that, you will need to purchase a valid subscription plan based on your needs.
When I subscribe, am I locked into a long-term commitment or will I pay any cancellation fees when I end the subscription?
You can upgrade, downgrade or cancel your subscription at any time. We will never charge a cancellation fee or ask you to sign a minimum monthly contract.
What is the Difference Between Public and Private Events?
Public events are listed on the TicketDocker Events page, so customers may find the event by searching for the location. They can view the event details and purchase tickets. TicketDocker provides this as a marketing option for the event organizers.
Private events are not listed on the TicketDocker Events page. Event organizers must share the event URL with their target audience to sell the tickets.
Are they any add-on fees?
There are no add-on fees, only the fees associated with a subscription.
How do I create events?
First, create an organizer account. Once you have created the account, you will receive your credentials via email with the login information. Then, you can log in and view your Dashboard. Navigate to “Active Events” and click on “Create Events.”
Can I cancel my subscription?
Yes, you can cancel your subscription at any time.
How do I switch my event on or off?
Your event can be turned on or off (i.e., appear visually to your customers) by going to your Dashboard. Under the “Create Event” tab, click on the “Edit” button and go to Terms and Conditions. Then, select “Make your event private or public.”

FREQUENTLY ASKED QUESTIONS - (BUYER)

Do i need an account to buy tickets?
No, you can buy tickets as a guest, but it's recommended to create an account. It is quick and easy to set up! It also means that you can log into your account and purchase tickets to future events without having to re-enter all your details.
Can I change or cancel my booking?
This is up to the event organizer. Please contact them directly to discuss your options.
How do i buy tickets to an event?
Log into your TicketDocker buyer account and select the event that you want to purchase tickets for. Follow the prompts to complete your order.
What happens if my transaction fails and my card or account is not charged?
If your card or account is not charged, you can safely try to submit your payment again. We will not charge you twice.
How to download the tickets?
You may download the tickets on the order page.
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TicketDocker is a leading digital platform that helps organizers to plan, promote, and sell event tickets online without paying any commission on per ticket basis. Our goal is to cut down the large fees for event ticketing. We do everything to provide event organizers an economical and flexible ticketing system with cutting edge technologies.... Read more

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